So the ISP where I live only shows a 5mb upload available to residential. I was wanting more, because I was wanting to stream and there are often multiple people using the internet at the house. So I go on their website, find the contact us option, send them an email asking if you could get more upload, how much it costs, ect.
I get a email back, please call us.
What the fuck is the point of having a email contact option if you are just going to make the customer call you. Furthermore, maybe you shouldn't have people working for an ISP that do not have the ability to type out and email.